# Switchboard Help Center

> Help center for Switchboard

## Community Help Center

- [Resetting your password](http://help.switchboardhq.com/en/articles/1407656-resetting-your-password.md): Need to reset your password? Is your reset link not working?
- [Changing your email address](http://help.switchboardhq.com/en/articles/2632566-changing-your-email-address.md): How to change the email address associated with your account
- [Finding your past posts](http://help.switchboardhq.com/en/articles/3423529-finding-your-past-posts.md): How to find the asks and offers you've posted
- [I'm "Pending." What do I do?](http://help.switchboardhq.com/en/articles/5195653-i-m-pending-what-do-i-do.md): If you can't log in to Switchboard because an admin needs to approve your account, here's what you can do to get approved
- [Setting a password after signing up with a Google, Facebook, Twitter, or LinkedIn account](http://help.switchboardhq.com/en/articles/2680076-setting-a-password-after-signing-up-with-a-google-facebook-twitter-or-linkedin-account.md): How to create a password for an account created using a third-party service
- [Uploading or changing your profile picture](http://help.switchboardhq.com/en/articles/3160405-uploading-or-changing-your-profile-picture.md): How to change your profile picture on Switchboard
- [Editing or deleting a post](http://help.switchboardhq.com/en/articles/2688261-editing-or-deleting-a-post.md)
- [How do I write a good Ask?](http://help.switchboardhq.com/en/articles/2862664-how-do-i-write-a-good-ask.md): Example posts to ensure your Ask gets results.
- [How do I write a good Offer?](http://help.switchboardhq.com/en/articles/2862628-how-do-i-write-a-good-offer.md): Example posts to help you make your Offer the best it can be.
- [Clearing your cache & cookies](http://help.switchboardhq.com/en/articles/2687823-clearing-your-cache-cookies.md): Sometimes a "stale" cache & cookies can mess things up. Here's how to start fresh
- [Deleting your account](http://help.switchboardhq.com/en/articles/2786423-deleting-your-account.md): The last Switchboard help article you'll ever need

## Steward Help Center

- [Exporting member and post data from your Switchboard](http://help.switchboardhq.com/en/articles/6106441-exporting-member-and-post-data-from-your-switchboard.md): How to export data from your Switchboard to use in your CRM or email marketing platform
- [Changing a Switchboard member's user role](http://help.switchboardhq.com/en/articles/1757838-changing-a-switchboard-member-s-user-role.md): How to promote a user to steward, demote a steward to user, ban a user, and more
- [How to enable and edit the custom sidebar module](http://help.switchboardhq.com/en/articles/5909835-how-to-enable-and-edit-the-custom-sidebar-module.md): The sidebar module lets you link out to other resources you want members of your community to know about.
- [How to delete member accounts](http://help.switchboardhq.com/en/articles/5266327-how-to-delete-member-accounts.md): There are many reasons you may want to delete member accounts from your Switchboard. Here's how
- [Display your Switchboard's posts in an RSS Feed](http://help.switchboardhq.com/en/articles/4561662-display-your-switchboard-s-posts-in-an-rss-feed.md): Public Switchboards' posts feeds can be rendered as an RSS feed
- [Using Design Settings to customize your Switchboard's appearance](http://help.switchboardhq.com/en/articles/4357344-using-design-settings-to-customize-your-switchboard-s-appearance.md): You can customize your Switchboard's logo, footer, and sign up page in Admin \> Settings \> Design.
- [Using member segments to target subsets of your community](http://help.switchboardhq.com/en/articles/4202095-using-member-segments-to-target-subsets-of-your-community.md): Member segments allow you to message, make announcements to, and analyze the activity of specific subsets of your Switchboard.
- [Hiding posts](http://help.switchboardhq.com/en/articles/4193198-hiding-posts.md): Remove a post from the post feed without alerting the poster. Sort of like a "shadowban."
- [Understanding Topics](http://help.switchboardhq.com/en/articles/4192869-understanding-topics.md): Official topics vs. unofficial topics, and everything else you need to know about the feature
- [Creating Custom Post Categories](http://help.switchboardhq.com/en/articles/4192729-creating-custom-post-categories.md): Custom post categories let your members add an additional layer of data to their Asks and Offers
- [Featuring an Ask or Offer](http://help.switchboardhq.com/en/articles/3688433-featuring-an-ask-or-offer.md): How to set a post to feature at the top of the Switchboard feed
- [How to invite new members and update existing member information](http://help.switchboardhq.com/en/articles/3766954-how-to-invite-new-members-and-update-existing-member-information.md): You can upload a .csv \(spreadsheet\) to send invitation emails and to update existing member information en masse
- [Mass messaging users](http://help.switchboardhq.com/en/articles/1420880-mass-messaging-users.md)
- [What privileges do stewards and moderators have?](http://help.switchboardhq.com/en/articles/1371501-what-privileges-do-stewards-and-moderators-have.md)
- [What’s the best way to comment on posts?](http://help.switchboardhq.com/en/articles/1371507-what-s-the-best-way-to-comment-on-posts.md)
- [Using Campaigns to communicate with your community](http://help.switchboardhq.com/en/articles/3633970-using-campaigns-to-communicate-with-your-community.md): How to make banner announcements to specific segments of your Switchboard using the Campaigns feature
- [Whitelisting email from Switchboard](http://help.switchboardhq.com/en/articles/1572533-whitelisting-email-from-switchboard.md): How to prevent email from Switchboard from getting caught in your organization's spam
- [Switchboard Basics](http://help.switchboardhq.com/en/articles/1445551-switchboard-basics.md): Switchboard basics to help you wrap your head around Switchboard and getting it started.
- [Goal Setting: Balancing Adoption vs. Activity](http://help.switchboardhq.com/en/articles/1445598-goal-setting-balancing-adoption-vs-activity.md): How to find the right mix of engagement and adoption to avoid just inviting people to join Switchboard
- [Marketing and rollout plan for months 1 - 6](http://help.switchboardhq.com/en/articles/1548135-marketing-and-rollout-plan-for-months-1-6.md): Key strategies and focuses to efficiently and effectively rollout your Switchboard in the first 6 months
- [How to keep Switchboard top-of-mind in your community](http://help.switchboardhq.com/en/articles/1445738-how-to-keep-switchboard-top-of-mind-in-your-community.md): Tips and tricks to help ensure Switchboard receives proper attention and energy
- [Maintaining a balance between Asks and Offers](http://help.switchboardhq.com/en/articles/1445751-maintaining-a-balance-between-asks-and-offers.md): Strategies outlining the importance of posting balance and tips to foster a healthy balance of asks and offers
- [Analyzing and Interpreting Switchboard Data](http://help.switchboardhq.com/en/articles/1445743-analyzing-and-interpreting-switchboard-data.md): Ins and outs of using Switchboard data to foster growth and engagement
- [Promoting Switchboard on your website](http://help.switchboardhq.com/en/articles/1548214-promoting-switchboard-on-your-website.md): Helpful examples to inspire your own Switchboard landing page
- [Setting and Maintaining the Tone of Your Switchboard](http://help.switchboardhq.com/en/articles/1445761-setting-and-maintaining-the-tone-of-your-switchboard.md): How to create a tone that clearly projects purpose of your Switchboard and fosters future engagement
- [How to enlist early adopters](http://help.switchboardhq.com/en/articles/1445569-how-to-enlist-early-adopters.md): Strategies to help with recruiting Switchboard early adopters
- [Starting your Switchboard with a soft launch](http://help.switchboardhq.com/en/articles/1445610-starting-your-switchboard-with-a-soft-launch.md): Building more momentum once you've seeded your Switchboard
- [Gaining traction with a hard launch to your entire community](http://help.switchboardhq.com/en/articles/1445638-gaining-traction-with-a-hard-launch-to-your-entire-community.md): Strategies for planning and implementing community-wide Switchboard announcements
- [How to drive organic adoption of your Switchboard](http://help.switchboardhq.com/en/articles/1445644-how-to-drive-organic-adoption-of-your-switchboard.md): Ideas and strategies for building conduits to your Switchboard that support sustained adoption and engagement
- [Annual "Must-Do" Events](http://help.switchboardhq.com/en/articles/1445656-annual-must-do-events.md): Tips and strategies for leveraging annual events for adopting new folks into Switchboard
- [Stewardship best practices](http://help.switchboardhq.com/en/articles/1445433-stewardship-best-practices.md): Fostering better growth and engagement through simple best practices.
- [How to welcome new Switchboard members](http://help.switchboardhq.com/en/articles/1445842-how-to-welcome-new-switchboard-members.md): Techniques around welcoming new members to foster appreciation for Switchboard and meaningful engagement
- [Responding to Posts on Switchboard](http://help.switchboardhq.com/en/articles/3393024-responding-to-posts-on-switchboard.md): How to increase member engagement
- [Benchmarking Success on Switchboard](http://help.switchboardhq.com/en/articles/1445798-benchmarking-success-on-switchboard.md): Tips and strategies for understanding and impacting the success of your Switchboard
- [Promotional Frequency](http://help.switchboardhq.com/en/articles/1445826-promotional-frequency.md): Tips and strategies around how often to promote your Switchboard to foster healthy growth and engagement
- [High-Value vs. Transactional Posting](http://help.switchboardhq.com/en/articles/1445801-high-value-vs-transactional-posting.md): Understanding the differences between the two types of posts to ensure the fostering of meaningful posting to the community
- [Leveraging Annual Events](http://help.switchboardhq.com/en/articles/1445792-leveraging-annual-events.md): Worksheet to help organize Switchboard engagement around annual events
- [Ways to engage your Alumni Board](http://help.switchboardhq.com/en/articles/3060280-ways-to-engage-your-alumni-board.md): Work with alumni to increase engagement and expand your community on Switchboard.
- [Leveraging Top Contributors](http://help.switchboardhq.com/en/articles/1445621-leveraging-top-contributors.md): Strategies for inspiring your super users to further engage with the community
- [Engaging student and/or alumni moderators](http://help.switchboardhq.com/en/articles/2818948-engaging-student-and-or-alumni-moderators.md): Strategies to engage volunteers/interns/student workers to help manage your Switchboard as Ambassadors
- [Marketing and rollout plans for months 7-12](http://help.switchboardhq.com/en/articles/1554698-marketing-and-rollout-plans-for-months-7-12.md): Key strategies and focuses to efficiently and effectively continue the rollout your Switchboard in the last 6 months of your first year
- [Connecting users through existing posts](http://help.switchboardhq.com/en/articles/1780213-connecting-users-through-existing-posts.md): Using the search tool to model and inspire further engagement on your Switchboard
- [Using Steward tools to increase connections with users](http://help.switchboardhq.com/en/articles/1780237-using-steward-tools-to-increase-connections-with-users.md): 2 easy ways to facilitate connections for further, sustained engagement on your Switchboard
- [Executing a "War Room" event](http://help.switchboardhq.com/en/articles/1662812-executing-a-war-room-event.md): Tips for stakeholders on efficiently and effectively interacting with posts during a War Room
- [Making the most of Year 2](http://help.switchboardhq.com/en/articles/1765614-making-the-most-of-year-2.md): Strategies and tips for generating continued growth and activity in Year 2 of your Switchboard
- [Continuing to Engage Alumni and Student Volunteers](http://help.switchboardhq.com/en/articles/3636885-continuing-to-engage-alumni-and-student-volunteers.md)
- [Example position description for student/alum moderators](http://help.switchboardhq.com/en/articles/3126085-example-position-description-for-student-alum-moderators.md)
- [Switchboard resource library](http://help.switchboardhq.com/en/articles/4512649-switchboard-resource-library.md): A collection of example posts, promotions, social media posts, emails etc.
- [Switchboard Logos and Branding](http://help.switchboardhq.com/en/articles/1724876-switchboard-logos-and-branding.md): Switchboard logos, fonts, visual elements, design guidelines in vector and .png formats
- [Introducing Switchboard to Stakeholders](http://help.switchboardhq.com/en/articles/1725112-introducing-switchboard-to-stakeholders.md): Presenting and explaining Switchboard and how it works to staff, faculty, alumni, and other stakeholders.
- [Switchboard Landing Page](http://help.switchboardhq.com/en/articles/1761437-switchboard-landing-page.md): Creating a permanent page perpetually promotes your Switchboard
- [How to Use Digest Inserts](http://help.switchboardhq.com/en/articles/1746436-how-to-use-digest-inserts.md): How to use customizable inserts in the digest emails your community members receive weekly
- [Tabling for Your Switchboard](http://help.switchboardhq.com/en/articles/1749315-tabling-for-your-switchboard.md): Tabling for your Switchboard is the quintessential way to grow your community and stay in tune with student and alumni needs
- [Promoting Switchboard in Your Email Newsletter](http://help.switchboardhq.com/en/articles/1756766-promoting-switchboard-in-your-email-newsletter.md): You should include Switchboard in your email newsletter regularly. Featuring success stories is an organic way to do that.
- [Promoting Switchboard in Your Alumni Magazine](http://help.switchboardhq.com/en/articles/1725257-promoting-switchboard-in-your-alumni-magazine.md): Your alumni magazine might be the one surefire way to reach older alumni. Here's how other partners are making the most of theirs.
- [Promoting Switchboard on Facebook](http://help.switchboardhq.com/en/articles/1744425-promoting-switchboard-on-facebook.md): Sharing Switchboard in Facebook posts and ads—from official pages and your own accounts—is an important way to reach alumni where they are.
- [Promoting Switchboard on Twitter](http://help.switchboardhq.com/en/articles/1725258-promoting-switchboard-on-twitter.md): Twitter isn't as powerful a medium as some other channels, but tweeting is easy.
- [Promoting Switchboard with Audio and Video](http://help.switchboardhq.com/en/articles/1725293-promoting-switchboard-with-audio-and-video.md): Audio and video are high-production value, but persistent, ways to promote Switchboard
- [Celebrating Switchboard Milestones and Anniversaries](http://help.switchboardhq.com/en/articles/1725287-celebrating-switchboard-milestones-and-anniversaries.md): It's important to celebrate your progress with your team and your community. Here's how some other partners have done so.
- [Switchboard and Commencement](http://help.switchboardhq.com/en/articles/1725290-switchboard-and-commencement.md): Graduation is one of the best times to introduce seniors to Switchboard, and the last chance you have to do so on campus.
- [Switchboard and Reunions](http://help.switchboardhq.com/en/articles/1744436-switchboard-and-reunions.md): Reunions are the physical manifestation of Switchboard and the perfect time to introduce the platform to your community.
- [Switchboard and Holidays](http://help.switchboardhq.com/en/articles/1744427-switchboard-and-holidays.md): Holidays like Thanksgiving and Valentine's Day are opportunities to spread the gratitude and love that Switchboard brings to your community.
- [Hiring a student to serve as Switchboard ambassador](http://help.switchboardhq.com/en/articles/1923186-hiring-a-student-to-serve-as-switchboard-ambassador.md): Students serving as ambassadors can help you get your Switchboard started by getting other students to post