Steward Help Center

Tim Cooper avatar Sean Lerner avatar Kieran avatar
53 articles in this collection
Written by Tim Cooper, Sean Lerner, and Kieran
Getting Switchboard Started

Configure your Switchboard

Easy steps to bring your Switchboard to life
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Preload records with unique user IDs

Steps for uploading unique user IDs for reporting purposes
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Whitelisting Switchboard Email

Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Switchboard Basics

Switchboard basics to help you wrap your head around Switchboard and getting it started.
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Goal Setting: Balancing Adoption vs. Activity

How to find the right mix of engagement and adoption to avoid just inviting people to join Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Marketing and rollout plan for months 1 - 6

Key strategies and focuses to efficiently and effectively rollout your Switchboard in the first 6 months
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Keeping Switchboard Top of Mind

Tips and tricks to help ensure Switchboard receives proper attention and energy
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Balance Between Asks and Offers

Strategies outlining the importance of posting balance and tips to foster a healthy balance of asks and offers
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Analyzing and Interpreting Switchboard Data

Ins and outs of using Switchboard data to foster growth and engagement
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Setting/Maintaining the Tone of Your Switchboard

How to create a tone that clearly projects purpose of your Switchboard and fosters future engagement
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Listing Switchboard on your wesbite

Helpful exemplars to inspire your own Switchboard landing page
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Training call with student/alumni ambassadors

Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago
Engagement

Stewardship Best Practices

Fostering better growth and engagement through simple best practices.
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Leveraging Annual Events

Worksheet to help organize Switchboard engagement around annual events
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Benchmarking Success on Switchboard

Tips and strategies for understanding and impacting the success of your Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Leveraging Top Contributors

Strategies for inspiring your super users to further engage with the community
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

High-Value vs. Transactional Posting

Understanding the differences between the two types of posts to ensure the fostering of meaningful posting to the community
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Promotional Frequency

Tips and strategies around how often to promote your Switchboard to foster healthy growth and engagement
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Welcoming New Users

Techniques around welcoming new users to foster appreciation for Switchboard and meaningful engagement
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Marketing and rollout plans for months 7-12

Key strategies and focuses to efficiently and effectively continue the rollout your Switchboard in the last 6 months of your first year
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Connecting users through existing posts

Using the search tool to model and inspire further engagement on your Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Using Steward tools to increase connections with users

2 easy ways to facilitate connections for further, sustained engagement on your Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Executing a "War Room" event

Tips for stakeholders on efficiently and effectively interacting with posts during a War Room
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Making the most of Year 2

Strategies and tips for generating continued growth and activity in Year 2 of your Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago
Switchboard Marketing Kit

Switchboard Logos and Branding

Switchboard logos, fonts, visual elements, design guidelines in vector and .png formats
Kieran avatar
Written by Kieran
Updated over a week ago

Introducing Switchboard to Stakeholders

Presenting and explaining Switchboard and how it works to staff, faculty, alumni, and other stakeholders.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard Soft Launches

Soft launching your Switchboard is the first step to introducing it to your broader community.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard Hard Launch

A hard launch is your official introduction of Switchboard to your entire community.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard Landing Page

Creating a permanent page perpetually promotes your Switchboard
Tim Cooper avatar
Written by Tim Cooper
Updated over a week ago

Switchboard Digest Inserts

Examples of customizable inserts into the digest emails your community members receive weekly
Kieran avatar
Written by Kieran
Updated over a week ago

Tabling for Your Switchboard

Tabling for your Switchboard is the quintessential way to grow your community and stay in tune with student and alumni needs
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard in Your Email Newsletter

You should include Switchboard in your email newsletter regularly. Featuring success stories is an organic way to do that.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard in Your Alumni Magazine

Your alumni magazine might be the one surefire way to reach older alumni. Here's how other partners are making the most of theirs.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard on Facebook

Sharing Switchboard in Facebook posts and ads—from official pages and your own accounts—is an important way to reach alumni where they are.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard on Twitter

Twitter isn't as powerful a medium as some other channels, but tweeting is easy.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard with Audio and Video

Audio and video are high-production value, but persistent, ways to promote Switchboard
Kieran avatar
Written by Kieran
Updated over a week ago

Celebrating Switchboard Milestones and Anniversaries

It's important to celebrate your progress with your team and your community. Here's how some other partners have done so.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Commencement

Graduation is one of the best times to introduce seniors to Switchboard, and the last chance you have to do so on campus.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Reunions

Reunions are the physical manifestation of Switchboard and the perfect time to introduce the platform to your community.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Holidays

Holidays like Thanksgiving and Valentine's Day are opportunities to spread the gratitude and love that Switchboard brings to your community.
Kieran avatar
Written by Kieran
Updated over a week ago

Hiring a student to serve as Switchboard ambassador

Students serving as ambassadors can help you get your Switchboard started by getting other students to post
Kieran avatar
Written by Kieran
Updated over a week ago