Community members will receive your message in their Switchboard messages. They will be notified by email or, if they have the iOS app, by push notification. You can find the new individual or group conversations in your Switchboard messages as well.

For mass messages, you can use variables to insert individual user information (eg. {{first_name}}). Currently, the only supported variables are {{first_name}} & {{last_name}}. If you would like other data to be available, let us know at

NOTE: the variables must be lower case and between two sets of {} (eg. {{first_name}} ). If you are unsure, contact us and we will help you!

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