Switchboard

Fostering better growth and engagement through simple best practices.

Stewardship best practices

Techniques around welcoming new members to foster appreciation for Switchboard and meaningful engagement

How to welcome new Switchboard members

Responding to Posts on Switchboard

Tips and strategies for understanding and impacting the success of your Switchboard

Benchmarking Success on Switchboard

Tips and strategies around how often to promote your Switchboard to foster healthy growth and engagement

Promotional Frequency

Understanding the differences between the two types of posts to ensure the fostering of meaningful posting to the community

High-Value vs. Transactional Posting

Worksheet to help organize Switchboard engagement around annual events

Leveraging Annual Events

Work with alumni to increase engagement and expand your community on Switchboard.

Ways to engage your Alumni Board

Strategies for inspiring your super users to further engage with the community

Leveraging Top Contributors

Strategies to engage volunteers/interns/student workers to help manage your Switchboard as Ambassadors

Engaging student and/or alumni moderators

Key strategies and focuses to efficiently and effectively continue the rollout your Switchboard in the last 6 months of your first year

Marketing and rollout plans for months 7-12

Using the search tool to model and inspire further engagement on your Switchboard

Connecting users through existing posts

2 easy ways to facilitate connections for further, sustained engagement on your Switchboard

Using Steward tools to increase connections with users

Tips for stakeholders on efficiently and effectively interacting with posts during a War Room

Executing a "War Room" event

Strategies and tips for generating continued growth and activity in Year 2 of your Switchboard

Making the most of Year 2

Continuing to Engage Alumni and Student Volunteers

Example position description for student/alum moderators

Support

Engagement

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