Steward Help Center
Articles for administrators.
By Support1 author63 articles
- Exporting member and post data from your Switchboard
- How to enable and edit the custom sidebar module
- Changing a Switchboard member's user role
- How to delete member accounts
- Display your Switchboard's posts in an RSS Feed
- Using Design Settings to customize your Switchboard's appearance
- Using member segments to target subsets of your community
- Hiding posts
- Understanding Topics
- Creating Custom Post Categories
- Featuring an Ask or Offer
- How to invite new members and update existing member information
- Mass messaging users
- What privileges do stewards and moderators have?
- What’s the best way to comment on posts?
- Using Campaigns to communicate with your community
- Whitelisting email from Switchboard
- Switchboard Basics
- Goal Setting: Balancing Adoption vs. Activity
- Marketing and rollout plan for months 1 - 6
- How to keep Switchboard top-of-mind in your community
- Maintaining a balance between Asks and Offers
- Analyzing and Interpreting Switchboard Data
- Promoting Switchboard on your website
- Setting and Maintaining the Tone of Your Switchboard
- Stewardship best practices
- How to welcome new Switchboard members
- Responding to Posts on Switchboard
- Benchmarking Success on Switchboard
- Promotional Frequency
- High-Value vs. Transactional Posting
- Leveraging Annual Events
- Ways to engage your Alumni Board
- Leveraging Top Contributors
- Engaging student and/or alumni moderators
- Marketing and rollout plans for months 7-12
- Connecting users through existing posts
- Using Steward tools to increase connections with users
- Executing a "War Room" event
- Making the most of Year 2
- Continuing to Engage Alumni and Student Volunteers
- Example position description for student/alum moderators
- Switchboard resource library
- Switchboard Logos and Branding
- Introducing Switchboard to Stakeholders
- Switchboard Landing Page
- How to Use Digest Inserts
- Tabling for Your Switchboard
- Promoting Switchboard in Your Email Newsletter
- Promoting Switchboard in Your Alumni Magazine
- Promoting Switchboard on Facebook
- Promoting Switchboard on Twitter
- Promoting Switchboard with Audio and Video
- Celebrating Switchboard Milestones and Anniversaries
- Switchboard and Commencement
- Switchboard and Reunions
- Switchboard and Holidays
- Hiring a student to serve as Switchboard ambassador