Steward Help Center

Articles for administrators.

Kieran avatar Tina Hart avatar
59 articles in this collection
Written by Kieran and Tina Hart
Technical FAQ

Using member segments to target subsets of your community

Member segments allow you to message, make announcements to, and analyze the activity of specific subsets of your Switchboard.
Kieran avatar
Written by Kieran
Updated over a week ago

Hiding posts

Remove a post from the post feed without alerting the poster. Sort of like a "shadowban."
Kieran avatar
Written by Kieran
Updated over a week ago

Understanding Topics

Official topics vs. unofficial topics, and everything else you need to know about the feature
Kieran avatar
Written by Kieran
Updated over a week ago

Creating Custom Post Categories

Custom post categories let your members add an additional layer of data to their Asks and Offers
Kieran avatar
Written by Kieran
Updated over a week ago

How to invite new members and update existing member information

You can upload a .csv (spreadsheet) to send invitation emails and to update existing member information en masse
Kieran avatar
Written by Kieran
Updated over a week ago

Featuring an Ask or Offer

How to set a post to feature at the top of the Switchboard feed
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Mass Messaging Users

Kieran avatar
Written by Kieran
Updated over a week ago

Promoting users to a moderator role

Kieran avatar
Written by Kieran
Updated over a week ago

What privileges do stewards and moderators have?

Kieran avatar
Written by Kieran
Updated over a week ago

What’s the best way to comment on posts?

Kieran avatar
Written by Kieran
Updated over a week ago

Using Campaigns to communicate with your community

How to make banner announcements to specific segments of your Switchboard using the Campaigns feature
Kieran avatar
Written by Kieran
Updated over a week ago
Getting Switchboard Started

Preload records with unique user IDs

Steps for uploading unique user IDs for reporting purposes
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Whitelisting Switchboard Email

Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Switchboard Basics

Switchboard basics to help you wrap your head around Switchboard and getting it started.
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Goal Setting: Balancing Adoption vs. Activity

How to find the right mix of engagement and adoption to avoid just inviting people to join Switchboard
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Marketing and rollout plan for months 1 - 6

Key strategies and focuses to efficiently and effectively rollout your Switchboard in the first 6 months
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Keeping Switchboard Top of Mind

Tips and tricks to help ensure Switchboard receives proper attention and energy
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Balance Between Asks and Offers

Strategies outlining the importance of posting balance and tips to foster a healthy balance of asks and offers
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Analyzing and Interpreting Switchboard Data

Ins and outs of using Switchboard data to foster growth and engagement
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Setting and Maintaining the Tone of Your Switchboard

How to create a tone that clearly projects purpose of your Switchboard and fosters future engagement
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Listing Switchboard on your wesbite

Helpful examples to inspire your own Switchboard landing page
Tina Hart avatar
Written by Tina Hart
Updated over a week ago
Engagement

Stewardship Best Practices

Fostering better growth and engagement through simple best practices.
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Welcoming New Users

Techniques around welcoming new users to foster appreciation for Switchboard and meaningful engagement
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Responding to Posts on Switchboard

How to increase member engagement
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Benchmarking Success on Switchboard

Tips and strategies for understanding and impacting the success of your Switchboard
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Promotional Frequency

Tips and strategies around how often to promote your Switchboard to foster healthy growth and engagement
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

High-Value vs. Transactional Posting

Understanding the differences between the two types of posts to ensure the fostering of meaningful posting to the community
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Leveraging Annual Events

Worksheet to help organize Switchboard engagement around annual events
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Ways to engage your Alumni Board

Work with alumni to increase engagement and expand your community on Switchboard.
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Leveraging Top Contributors

Strategies for inspiring your super users to further engage with the community
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Engaging student and/or alumni moderators

Strategies to engage volunteers/interns/student workers to help manage your Switchboard as Ambassadors
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Marketing and rollout plans for months 7-12

Key strategies and focuses to efficiently and effectively continue the rollout your Switchboard in the last 6 months of your first year
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Connecting users through existing posts

Using the search tool to model and inspire further engagement on your Switchboard
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Using Steward tools to increase connections with users

2 easy ways to facilitate connections for further, sustained engagement on your Switchboard
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Executing a "War Room" event

Tips for stakeholders on efficiently and effectively interacting with posts during a War Room
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Making the most of Year 2

Strategies and tips for generating continued growth and activity in Year 2 of your Switchboard
Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Continuing to Engage Alumni and Student Volunteers

Tina Hart avatar
Written by Tina Hart
Updated over a week ago

Example position description for student/alum moderators

Tina Hart avatar
Written by Tina Hart
Updated over a week ago
Switchboard Marketing Kit

Switchboard Logos and Branding

Switchboard logos, fonts, visual elements, design guidelines in vector and .png formats
Kieran avatar
Written by Kieran
Updated over a week ago

Introducing Switchboard to Stakeholders

Presenting and explaining Switchboard and how it works to staff, faculty, alumni, and other stakeholders.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard Landing Page

Creating a permanent page perpetually promotes your Switchboard
Kieran avatar
Written by Kieran
Updated over a week ago

How to Use Digest Inserts

How to use customizable inserts in the digest emails your community members receive weekly
Kieran avatar
Written by Kieran
Updated over a week ago

Tabling for Your Switchboard

Tabling for your Switchboard is the quintessential way to grow your community and stay in tune with student and alumni needs
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard in Your Email Newsletter

You should include Switchboard in your email newsletter regularly. Featuring success stories is an organic way to do that.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard in Your Alumni Magazine

Your alumni magazine might be the one surefire way to reach older alumni. Here's how other partners are making the most of theirs.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard on Facebook

Sharing Switchboard in Facebook posts and ads—from official pages and your own accounts—is an important way to reach alumni where they are.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard on Twitter

Twitter isn't as powerful a medium as some other channels, but tweeting is easy.
Kieran avatar
Written by Kieran
Updated over a week ago

Promoting Switchboard with Audio and Video

Audio and video are high-production value, but persistent, ways to promote Switchboard
Kieran avatar
Written by Kieran
Updated over a week ago

Celebrating Switchboard Milestones and Anniversaries

It's important to celebrate your progress with your team and your community. Here's how some other partners have done so.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Commencement

Graduation is one of the best times to introduce seniors to Switchboard, and the last chance you have to do so on campus.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Reunions

Reunions are the physical manifestation of Switchboard and the perfect time to introduce the platform to your community.
Kieran avatar
Written by Kieran
Updated over a week ago

Switchboard and Holidays

Holidays like Thanksgiving and Valentine's Day are opportunities to spread the gratitude and love that Switchboard brings to your community.
Kieran avatar
Written by Kieran
Updated over a week ago

Hiring a student to serve as Switchboard ambassador

Students serving as ambassadors can help you get your Switchboard started by getting other students to post
Kieran avatar
Written by Kieran
Updated over a week ago