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Steward Help Center
Articles for administrators.
Exporting member and post data from your Switchboard
Changing a Switchboard member's user role
How to enable and edit the custom sidebar module
How to delete member accounts
Display your Switchboard's posts in an RSS Feed
Using Design Settings to customize your Switchboard's appearance
Using member segments to target subsets of your community
Hiding posts
Understanding Topics
Creating Custom Post Categories
Featuring an Ask or Offer
How to invite new members and update existing member information
Mass messaging users
What privileges do stewards and moderators have?
What’s the best way to comment on posts?
Using Campaigns to communicate with your community
Whitelisting email from Switchboard
Switchboard Basics
Goal Setting: Balancing Adoption vs. Activity
Marketing and rollout plan for months 1 - 6
How to keep Switchboard top-of-mind in your community
Maintaining a balance between Asks and Offers
Analyzing and Interpreting Switchboard Data
Promoting Switchboard on your website
Setting and Maintaining the Tone of Your Switchboard
Stewardship best practices
How to welcome new Switchboard members
Responding to Posts on Switchboard
Benchmarking Success on Switchboard
Promotional Frequency
High-Value vs. Transactional Posting
Leveraging Annual Events
Ways to engage your Alumni Board
Leveraging Top Contributors
Engaging student and/or alumni moderators
Marketing and rollout plans for months 7-12
Connecting users through existing posts
Using Steward tools to increase connections with users
Executing a "War Room" event
Making the most of Year 2
Continuing to Engage Alumni and Student Volunteers
Example position description for student/alum moderators
Switchboard resource library
Switchboard Logos and Branding
Introducing Switchboard to Stakeholders
Switchboard Landing Page
How to Use Digest Inserts
Tabling for Your Switchboard
Promoting Switchboard in Your Email Newsletter
Promoting Switchboard in Your Alumni Magazine
Promoting Switchboard on Facebook
Promoting Switchboard on Twitter
Promoting Switchboard with Audio and Video
Celebrating Switchboard Milestones and Anniversaries
Switchboard and Commencement
Switchboard and Reunions
Switchboard and Holidays
Hiring a student to serve as Switchboard ambassador